Harrah’s Cherokee Casino announced two promotions within its regional leadership team on Thursday, June 22. Sharon Montague has accepted the position of regional director of Total Service and Sean Ross, an EBCI tribal member, has accepted the position of regional vice president of casino marketing.
In his new position, Ross will lead four departments. Casino Marketing manages the experiences of Harrah’s Cherokee’s VIP guests through the delivery of premiere service and amenities. Ross joined Harrah’s Cherokee in 2002 as a member of the Cherokee Development Program (which aims to develop EBCI tribal members as leaders within the Enterprise) and has held multiple positions since he first arrived. He has previously served as the advertising manager, a member of the Tribal Casino Gaming Enterprise Board of Advisors, as well as the regional director of casino marketing.
Ross has a bachelor’s of fine arts degree from Guilford College and master’s of fine arts degree from Western Carolina University.
Montague first began work at Harrah’s Cherokee as office administrator to the general manager in 1998. She joined the marketing team as special events and promotions manager in 2001 and became the Total Service manager in 2013. Most recently, with the opening of Harrah’s Cherokee Valley River Casino & Hotel in 2015, Montague became the regional manager of Total Service. The Total Service Team serves to enrich guests’ experiences by coordinating and taking action on customer feedback. Total Service programs also incent Harrah’s Cherokee employees through customer feedback surveys.
Montague holds a bachelor’s of science degree in business administration and marketing from Western Carolina University.
– Harrah’s Cherokee